Resources
Glossary
Plain-language definitions of the technology and AI terms you are likely to hear.
- Accessibility
- Designing websites and documents so people with disabilities can use them, including screen reader users and keyboard-only users.
- AI (Artificial Intelligence)
- Software that can perform tasks like writing, summarizing, sorting, or answering questions based on patterns it has learned.
- AI Assistant
- A tool set up to help with specific tasks, such as answering common questions or drafting responses, using your organization's information.
- Analytics
- Data about how people find and use your website, such as visits, popular pages, and where visitors come from.
- Business Email
- An email address on your own domain, such as name@yourorganization.org, rather than a free personal account.
- Client Portal
- A secure online area where clients or members can log in to view information, submit forms, or access documents.
- Cloud Storage
- Saving files online so your team can reach them from anywhere, such as Google Drive or OneDrive.
- CMS (Content Management System)
- A tool that lets you edit your website's pages and content without writing code.
- Database
- An organized collection of information, such as contacts, participants, or donations, that can be searched and updated.
- Digital Infrastructure
- The connected set of tools your organization runs on, including your website, email, files, forms, databases, and workflows.
- Digital Literacy
- The skills needed to find, use, and communicate information with digital tools confidently and safely.
- Domain
- Your website's address on the internet, such as gottech.solutions.
- Google Workspace
- Google's set of business tools, including Gmail, Drive, Calendar, Docs, and Meet.
- Hosting
- The service that stores your website and makes it available online.
- Intake Form
- An online form that collects information from new clients, participants, or volunteers.
- Microsoft 365
- Microsoft's set of business tools, including Outlook, Word, Excel, Teams, and OneDrive.
- Northstar
- A widely used standard for assessing and teaching essential digital literacy skills, often used by workforce programs.
- Prompt
- The instructions or question you give an AI tool to get a response.
- SEO (Search Engine Optimization)
- Improving your website so it shows up when people search for what you offer.
- Workflow
- A repeatable series of steps for getting a task done, which can often be organized or automated.
Have a term we should explain?
Ask us. We are happy to put it in plain language.